Timestamp:
00:00 – 11:10 – Wins
11:11 – 17:16 – Mike’s scenario when a client lets you down
17:17 – 31:48 – Members share their experiences when it comes to fee disputes or scenarios where they haven’t earned a fee due to certain scenarios
31:49 – 43:43 – SOPs Update – progress from Jodi, Karen and Mike
43:44 – 49:14 – How to further systemise your business and why you need SOPs
49:15 – 1:05:08 – Which SOPs to create first
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